When we think of outsourcing, what image comes to mind? A friendly worker with a headset on? Telemarketers cold-calling a list of prospects? Customer service representatives handling complaints and fielding requests?
Well, you wouldn’t be wrong. It is standard practice to farm out such functions in sales and marketing. Dealing with customers all day can be time-consuming, and is best left to professionals.
However, there’s a whole other aspect of your business that you can and should outsource before anything else. These have to do with your back office.
IN THIS BLOG
- ➤
What Your Back Office Is and How It Functions - ➤
Why You Should Outsource Your Back Office Functions First - ➤
1. They require specialised skills that you might not have. - ➤
2. Most of the tasks are routine and won’t require major decision-making often. - ➤
3. Back-office functions are especially well-suited for remote work.
What Your Back Office Is and How It Functions
To put it simply, your company’s back-office encompasses its administration and support personnel. What makes it different from your front office is that these people are not client-facing.
Now, the back office is essential to your company’s operations, even if they might seem invisible. Their roles enable and equip the client-facing employees to do their jobs well as provide all business functions related to operations.
Back-office administrators are thus an umbrella term covering diverse specialisations. Accountants, bookkeepers, virtual assistants, data entry personnel, and human resources (HR) staff are just a few examples.
Generally, if a function falls under HR, Operations, IT, Accounting, or Compliance, it counts as a back-office one. Aside from their daily tasks, these employees also need to stay on top of ever-changing federal regulations, safety laws, and employment standards. Keeping information systems and bookkeeping records up to date is also a key task.
Why You Should Outsource Your Back Office Functions First
There’s a reason why many companies and entrepreneurs often outsource for virtual assistants first. (And if that’s what you need, click here for our in-depth guide.)
You see, while back-office functions are crucial, they don’t directly generate revenue. That’s what the front office is for. Interacting with customers, making cold calls, and working on marketing drive sales, after all.
However, if you’re just starting out and are on a tight budget, it might not be possible to outsource for both your front and back office right away.
So, here’s why you should outsource your back office’s functions first:
1. They require specialised skills that you might not have.
Accounting and bookkeeping can take years to study and master. The same goes for some human resources functions, particularly the ones that involve labor laws.
So, bunkering down to these things yourself would be an inefficient use of your time, especially if there’s someone out there who can do it better. It would be best to leave these things to the experts. Apart from saving time, that could also spare you from making any mistakes that could incur heavy regulatory penalties.
2. Most of the tasks are routine and won’t require major decision-making often.
Once you standardise your operations and if you onboard your back office staff properly, it should run like clockwork. Tasks like data entry and updating the books hardly require a business owner’s personal input. All you need to do is review the output afterwards so you can make the right decisions.
Outsourcing these routine tasks frees up your time and lets you focus on the other important task that only you can do: reaching out to new customers and promoting your product and/or services to them.
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $8.43/hr
Carolyn
Candidate ID: 542051
ADVANCED
-
Action Plans, Administrative Support, Administrative Skills, Analytical Skills...
INTERMEDIATE
-
B2B, B2C, B2B Calling, B2C Calling...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.43 per hour or $USD 730.75 per month
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
Carolyn is equipped with at least a decade in the Call Center industry, demonstrating a broad range of skills relevant to the Customer Service, Administrative, Social Media and Digital Marketing Manager role. She specializes in customer service, technical support, and executive services. She has demonstrated a strong ability to handle complex client interactions, provide technical troubleshooting, and manage e-commerce operations.
Skills and Expertise
- Customer Service: Exceptional at handling inquiries via phone, chat, and email, resolving issues promptly, and managing escalated cases.
- Technical Support: Proficient in troubleshooting device-related challenges and providing comprehensive support for various technical issues.
- Multitasking: Efficiently manages multiple tasks, including order processing and data entry.
- Team Collaboration: Experienced in monitoring and coaching team members, conducting meetings, and fostering effective communication.
- Communication Skills: Strong written and verbal communication, adept at interacting with stakeholders, clients, and team members.
- Problem-solving: Effective in resolving customer issues and providing solutions to technical and service-related challenges.
- Data Management: Skilled in maintaining accurate customer records and generating detailed reports.
- Attention to Detail: Ensures accuracy in all tasks, from order processing to financial transactions.
- Remote Support: Provides efficient support through remote access tools, managing customer interactions remotely.
- E-Commerce Operations: Manages order processing, inventory, refunds, invoices, and payments, ensuring smooth operations.
- Chargeback Handling: Experienced in processing and managing chargeback disputes.
- Domain Management: Registers and updates domain settings, handling renewals and related support.
- Order and Inventory Management: Ensures accurate and timely processing of orders and collaborates with warehouse teams for stock availability.
- Basic Accounting: Handles financial transactions and reporting.
- Graphic Design (Basic): Creates basic graphics and utilizes design software.
- Compliance and Documentation: Adheres to company policies and maintains accurate documentation of interactions and transactions.
- Project Coordination: Manages timelines and deliverables, coordinating with multiple teams and stakeholders.
- Report Generation: Creates daily, weekly, and monthly performance reports, highlighting key metrics.
Tools Experience
- CRM Systems: Manages customer records, generates reports, and quotations.
- Microsoft Office Suite: Proficient in Word, Excel, PowerPoint, and Paint.
- Google Suite: Uses Docs, Sheets, and Slides for collaborative work.
- Adobe Photoshop and Canva: Basic graphic design and image editing.
- Shopify Platform: Manages e-commerce operations and assists merchants.
- Microsoft Azure and Intune: Manages device connections and support.
- PowerBI: Basic familiarity with the tool.
- Slack and Teams: Facilitates team communication and collaboration.
- Zendesk and Connectwise: Manages customer support tickets and technical support.
- Outlook: Manages emails and calendar tasks.
- Jovi Chat: Provides chat support.
- whois.com: Manages domain registration and updates.
- Xero: Handles financial transactions and reporting.
- Shopify Apps and Amazon Seller Central: Manages various e-commerce tools.
- Alibaba: Manages e-commerce and product sourcing.
Carolyn is available to work either Full-time or Part-Time.
Predictive Index Behavioral Profile - Scholar
Strongest Behaviors
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
- Drive to protect the company against risk by doing things in general accordance with established standards.
- Careful; usually follows a plan to avoid making mistakes. Generally has proof to support decisions before taking action.
- Detail-oriented and helpful; works comfortably as part of a team and often checks work.
Carolyn is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.
This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.
Quiet and reserved in primarily social situations, this individual will express themself factually and specifically in talking about matters of which they have knowledge. With experience, will likely develop thorough, detailed knowledge and expertise in their particular field of training and experience.
Always sincere and cautious, Carolyn thoughtfully weighs multiple options before making a decision. They think through not only the options, but also the implications of those options, the possible implementation problems, and solutions to those problems. Given their keen analytical mind and a desire to make the right decision the first time, they’ll rely heavily on their knowledge and experience when making decisions, and will thoroughly research when they feel they need additional knowledge.
Carolyn takes responsibilities very seriously, to the extent of worrying a good deal about them. That concern, plus a strong desire to assure a quality outcome, combines to make them particularly sensitive to criticism of their work and very responsive to praise for work well done. While this introspective person is imaginative and gives much thought to their ideas, they are very cautious about expressing or acting on them unless they are sure they can deliver on those ideas. They can be relied on to make proven, well thought-out, solid improvements in areas that they understand well.
Employment History
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2009 to April 2010 (11 Months)
Duties and Responsibilities:
- Verify customers' insurance coverage, ensuring accurate and up-to-date information.
- Check the network status of doctors and hospitals to provide information on coverage.
- Communicate coverage details to customers, explaining benefits, limitations, and any applicable co-pays.
- Provide billing information related to insurance policies, including premium details and payment options.
- Verify coverage for specific medical procedures and prescriptions, offering clear explanations to customers.
- Determine the extent of insurance coverage for medical expenses and prescriptions, outlining cost-sharing details.
- Process claims efficiently, ensuring all required documentation is accurately submitted.
- Update and maintain customer details in the insurance system, reflecting any changes in coverage or personal information.
Technical Support Agent
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2007 to February 2009 (25 Months)
Duties and Responsibilities:
- Effectively troubleshoot and resolve customer console issues, providing comprehensive technical assistance.
- Coordinate and process repair or replacement requests for faulty consoles, ensuring a seamless customer experience.
- Assist customers in connecting their consoles to the internet, addressing connectivity issues promptly and efficiently.
- Provide in-depth support for game-related queries, offering guidance on game setups and troubleshooting.
- Guide customers through the initial setup of their consoles, ensuring a smooth onboarding process.
- Verify and communicate warranty information for customer devices, offering clarity on coverage and expiration dates.
- Maintain accurate and detailed documentation for every customer interaction, ensuring a comprehensive support history.
- Escalate complex or unresolved customer concerns to the appropriate department for further assistance.
Executive Services Specialist II
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2022 to December 2023 (14 Months)
Duties and Responsibilities:
- Proficiently manage order entries, ensuring accuracy and timely processing.
- Assist customers in downloading software on their company-provided mobile devices, providing necessary technical support.
- Respond promptly to phone calls, chats, and emails, addressing customer inquiries and resolving concerns efficiently.
- Troubleshoot and resolve customer issues, offering comprehensive support for device-related challenges.
- Coordinate with service providers to update customer accounts, ensuring smooth service delivery.
- Maintain accurate customer records in the CRM system, updating information for effective communication.
- Liaise with providers to update plans and services, addressing discrepancies promptly.
- Troubleshoot customer devices with mobile providers to ensure optimal functionality.
- Monitor order status with carriers and provide customers with real-time updates on their deliveries.
- Generate and provide quotations based on customer orders, ensuring transparency in pricing.
- Collaborate with the warehouse team to ensure stock availability and facilitate order fulfillment.
- Connect customers with their respective IT departments for company-specific access and support.
- Reach out to designated points of contact in client companies for additional features, specific device models, accessories, and shipping requests.
- Update device connections in Microsoft Azure to ensure seamless integration.
- Verify and update device insurance information, offering clarity on coverage.
- Respond to voicemails promptly and conduct outbound calls for scheduled callbacks, ensuring proactive customer engagement.
Virtual Assistant/Graphic Designer
Industry:
Retail / Merchandise
Employment Period:
December 2021 to February 2022 (1 Months)
Duties and Responsibilities:
- Demonstrated expertise in promotional products by consistently delivering high-quality customer service.
- Proactively managed all interactions, ensuring optimal efficiency and adherence to established protocols.
- Collaborated cross-functionally with the warehouse team to achieve seamless workflow and project success.
- Utilized strong communication skills to interact with stakeholders, clients, and team members, fostering positive relationships and delivering exceptional service.
- Employed analytical and problem-solving abilities to tackle specific tasks or challenges, resulting in effective solutions and process improvements.
- Upheld a commitment to provide excellent customer service, contributing to a positive and inclusive work environment.
- Demonstrated adaptability and resilience in navigating dynamic work scenarios, showcasing the ability to thrive in fast-paced environments.
- Executed administrative tasks with precision and attention to detail, consistently meeting or exceeding performance expectations.
- Maintained up-to-date knowledge of industry trends and best practices, ensuring continuous professional growth and development.
Executive Service Specialist I
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2010 to February 2011 (7 Months)
Duties and Responsibilities:
- Register domains for customers, ensuring accuracy and adherence to registration guidelines.
- Troubleshoot and provide timely resolution to customer concerns related to domain registration and settings.
- Assist customers in updating domain settings, providing step-by-step guidance for seamless updates.
- Process domain renewals, ensuring timely renewals to prevent domain expiration.
- Handle refund and chargeback processes, addressing customer concerns with transparency and efficiency.
- Proactively offer additional services to customers, enhancing their domain management experience.
- Escalate complex customer concerns to the appropriate department, ensuring prompt resolution.
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
February 2019 to December 2021 (34 Months)
Duties and Responsibilities:
- Respond to and resolve customer inquiries via phone calls, chats, and emails promptly and professionally.
- Monitor team statistics and quality assurance scores, contributing to overall performance improvement.
- Provide comprehensive product knowledge assistance to team members, ensuring a high level of expertise.
- Collate and send daily, weekly, and monthly reports to supervisors and managers, highlighting key performance indicators.
- Facilitate team meetings, document Minutes of the Meeting (MOM), and discuss daily updates for improved communication.
- Assist merchants in setting up online stores, guide through processes, and address challenges.
- Document each interaction with merchants in detail and in a timely manner, maintaining accurate records.
- Manage end-to-end processes for processing refunds, invoices, and payments for merchants.
- Explain billing statements to merchants, ensuring transparency and understanding of financial transactions.
- Provide technical support to merchants, assist with app installations, troubleshoot errors, and resolve issues.
- Escalate merchants' concerns to the appropriate department for specialized assistance.
- Assist in registering and updating merchants' domains, ensuring accuracy and consistency in CRM records.
- Conduct outbound calls for disconnected calls, aiming to re-engage and resolve outstanding issues.
- Guide merchants in uploading products to their online store, ensuring accuracy and optimization for online visibility.
- Assist merchants in processing orders, returns, cancellations, and managing chargeback disputes.
- Collaborate with merchants on payout-related issues, facilitating resolutions with payment processors.
Cage Cashier
Industry:
Entertainment / Media
Employment Period:
August 2018 to January 2019 (5 Months)
Duties and Responsibilities:
- Managed cash transactions, ensuring accurate cash-in and cash-out procedures for casino chips.
- Facilitated the handling of Junket accounts, including opening, closing, and processing payouts.
- Oversaw the float of the assigned window, maintaining proper fund management.
- Executed the opening and closing procedures of windows and chip banks in compliance with casino protocols.
- Coordinated the rollover of tables, ensuring seamless gaming operations.
- Assisted in Junket payouts, handling money deposits, and processing registrations for Junket employees.
- Maintained accurate reports, meticulously balancing financial transactions to identify and resolve discrepancies.
- Calculated commissions for each junket, ensuring transparency and accuracy.
- Processed player memberships, handled Forex transactions, and managed deposit and withdrawal transactions.
- Created detailed receipts for all financial transactions, maintaining a comprehensive record.
VIP Cage Cashier
Industry:
Entertainment / Media
Employment Period:
September 2014 to December 2015 (15 Months)
Duties and Responsibilities:
- Execute precise cash-in and cash-out transactions for chips, ensuring accuracy and compliance with gaming regulations.
- Conduct forex exchanges for mass players and VIP players, managing currency transactions efficiently.
- Handle the rolling and records for VIP/Junket Players, providing personalized service to high-value customers.
- Register player memberships, facilitating a seamless onboarding process for new players.
- Manage credit card transactions by adhering to security protocols and ensuring a secure gaming environment.
- Maintain and manage the float in an assigned window or station, optimizing cash flow and liquidity.
- Process the fill and credit for gaming tables, windows, main bank, and chip banks for Mass Gaming and VIP, maintaining accurate financial records.
- Perform cash counting for received funds, reconciling amounts, and reporting any discrepancies.
- Process the cash-out and buy-in of TITO tickets, ensuring smooth transactions for players.
- Handle gaming invoices, ensuring timely and accurate processing of financial documents.
- Open and close the assigned window, maintaining security measures and compliance with casino policies.
- Process Junket and VIP player accounts, including commission calculations and accurate recording of rolling records.
- Handle the rollover of tables in the chip bank, optimizing gaming table efficiency.
- Ensure the balance and accuracy of the inventory of chips in the chip bank.
- Generate and process reports for Windows and chip banks, providing financial insights to casino management.
Treasury Cashier
Industry:
Entertainment / Media
Employment Period:
April 2012 to August 2014 (28 Months)
Duties and Responsibilities:
- Facilitate cash-in and cash-out transactions for chips, managing gaming tables, windows, and chip banks.
- Conduct forex exchanges and handle deposit and withdrawal transactions for both mass and VIP players.
- Manage and maintain the float in assigned windows, ensuring accuracy and compliance with gaming regulations.
- Process fill and credit transactions for gaming tables, windows, the main bank, and chip banks for mass gaming and VIP.
- Perform manual counting of cash received from tables and slot machines during EOD soft count procedures.
- Process cash-out transactions for TITO tickets and handle buy-ins of TITO tickets.
- Efficiently process gaming invoices and ensure accurate recording of junket player rolling records.
- Handle credit card transactions and manage junket players' accounts, including processing commissions.
- Ensure the accurate rollover of tables in the chip bank and maintain a balanced inventory of chips.
- Process reports for Windows and chip banks, ensuring accuracy and compliance with regulatory standards.
- Collect and distribute drop boxes for gaming tables and slot machines during EOD procedures.
- Perform manual counting of the total amount of cash in each drop box, sorting cash bills, and inputting details during the soft count.
- Verify and reconcile reports to ensure accuracy and alignment with PAGCOR's reporting standards.
Customer Service Reprensentative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2016 to June 2018 (18 Months)
Duties and Responsibilities:
- Managed inbound phone calls and emails, addressing customer queries and concerns promptly.
- Assisted customers in downloading and activating Microsoft licenses, ensuring proper usage.
- Conducted troubleshooting sessions to identify and resolve technical issues for customers.
- Thoroughly documented each customer interaction, maintaining accurate and organized records.
- Initiated outbound calls for scheduled callbacks, ensuring comprehensive issue resolution.
- Utilized remote access tools to troubleshoot and resolve technical issues on customers' computers.
- Escalated complex customer concerns to the appropriate department for specialized assistance.
- Verified the validity of customers' licenses, ensuring compliance with licensing agreements.
- Provided customers with relevant resources and information for future reference.
Executive Service Specialist I
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2018 to July 2018 (2 Months)
Duties and Responsibilities:
- Responded to and resolved customer inquiries through effective phone call assistance.
- Provided comprehensive details on customers' phone insurance, guiding them through the insurance process.
- Processed phone replacements for customers, ensuring a smooth and efficient transaction.
- Troubleshot technical issues and concerns reported by customers, offering effective solutions.
- Checked and verified customers' mobile plans, addressing any discrepancies or concerns.
- Documented each customer interaction thoroughly, maintaining accurate and organized records.
- Verified and processed phone insurance claims, adhering to company policies and procedures.
- Refreshed customers' mobile connections to resolve connectivity issues promptly.
- Escalated complex customer concerns to the appropriate department for specialized assistance.
Education History
Field of Study:
Hospitality/Tourism/Hotel Management
Major:
Hotel and Restaurant Management
Graduation Date:
March 9, 2006
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Action Plans, Administrative Support, Administrative Skills, Analytical Skills, Analytical Review,
INTERMEDIATE ★★
-
B2BB2CB2B CallingB2C CallingBanking Systems
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15925435510
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx 2.10 GHz
- Operating System: Windows 10
All-inclusive Rate: USD $8.43/hr
Febbie
Candidate ID: 537219
ADVANCED
-
B2C, Call QA, Social skills, Data Entry...
INTERMEDIATE
-
Quality Assurance, Mobile Browser Application, Canva, Data Entry...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
- Febbie Jane reached 2nd year college in BS - Human Resource Development Management and has a certificate in Social Psychology. She have been working for 6 years handling and performing roles such as Customer Service Representative, Data Entry and Quality Analyst. She has catered international clients since most of his work experiences are client handling.
- She was exposed and proficient to the following tasks and tools:
- XUI
- DMDAPI
- Talent Acquisition
- Data Entry
- Customer Support
- MS Excel and Word
- She has been a Customer Support Representative for 3 years. Responsible in Appointment Setting, Social Media Monitoring, doing Inbound and outbound calls. Filing tickets to an Australian Company. And, doing a little bit of sales. On top of it she also is doing Talent Acquisition tasks. Like, screening applicants for recruitment purposes.
- She has experience as Data Entry for 2 years and 5 months that track customer's records, credit score restoration and doing live sports update on AATV app.
- She has been a Quality Analyst for 1 year and 7 months as well. Responsible in maintaining the quality of the calls made by agents. Ensuring that they are following the accurate process and following the rules.
- Febbie Jane can start ASAP and prefers to any full-time and open for negotiation with part-time roles.
Strongest Behaviors
FEBBIE JANE will most strongly express the following behaviors:
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
FEBBIE JANE is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; FEBBIE JANE plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Technical Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2014 to June 2015 (7 Months)
Duties and Responsibilities:
- We diagnose and resolve customers' internet connection issues.
Technical Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2012 to January 2013 (3 Months)
Duties and Responsibilities:
- We handle sim card and phone activations. We also help top up their phone.
QUALITY ANALYST
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2022 to December 2023 (19 Months)
Duties and Responsibilities:
- Quality Assurance Agent for Wayfair Sales Representatives.
- Evaluating agents calls to assure quality.
- Connect with clients regarding the quality of the calls being evaluated.
DATA ENTRY LITIGATION
Industry:
Law / Legal
Employment Period:
September 2022 to December 2022 (2 Months)
Duties and Responsibilities:
- Track customer's records.
- Credit score restoration
- File cases and check their accounts.
APP MANAGMENT
Industry:
Entertainment / Media
Employment Period:
July 2021 to March 2022 (8 Months)
Duties and Responsibilities:
- Research and add live sports update on AATV streaming applications.
- Editing logos
- Schedule prospected customers.
CUSTOMER SERVICE REPRESENTATIVE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2018 to January 2020 (14 Months)
Duties and Responsibilities:
- Talent Acquisition
- Appointment Setter for medical and maintenance.
- Social Media Monitoring
- Email Handling -Quality Analyst's transcriber -Taking Council After hours calls.
- EPA air quality monitoring for Victoria.
CUSTOMER SERVICE REPRESENTATIVE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2017 to April 2018 (5 Months)
Duties and Responsibilities:
- Appointment Setter
Rostering Coordinator
Industry:
Healthcare / Medical
Employment Period:
September 2024 to May 2025 (8 Months)
Duties and Responsibilities:
- Roster Management:
- Develop, maintain, and optimize efficient rosters for support staff to meet client needs and service delivery requirements.
- Create and manage staff rosters, ensuring all shifts are covered and align with client demands.
- Monitor and adjust schedules to ensure optimal efficiency and respond to changes in staff availability or client needs.
- Coordinate daily schedules, managing shift changes, and ensuring compliance with relevant legislation, awards, and organizational policies.
- Maintain and update schedules, calendars, and agendas, ensuring accuracy and timely communication with all parties involved.
- Staff Coordination:
- Communicate with support staff to confirm availability, manage shift changes, and address any scheduling issues.
- Verify the availability of clients and support workers for planned meet and greet sessions.
- Collaborate with the HR and Operations teams to recruit, train, and onboard new staff members.
- Send out reminders of scheduled meetings, shifts, and roster changes to staff and clients.
- Reschedule or cancel shifts promptly, ensuring minimal disruption to service delivery.
- Client and Stakeholder Interaction:
- Engage with clients, support coordinators, and support workers to ensure clear communication and effective scheduling.
- Manage and confirm activities for the client’s stay, addressing any special requirements or adjustments needed.
- Answer scheduling queries via email and phone, providing prompt and accurate information. 10
- Reporting and Documentation:
- Maintain accurate records of staff availability, shifts, changes, and any related documentation.
- Provide regular reports and updates to management on rostering and staffing metrics, including project timelines and associated deadlines.
- Document scheduling processes, keeping detailed records for auditing and continuous improvement purposes. o Create reports or presentations for the AGM to use during meetings, ensuring all data is well-organized and presented effectively.
- Administrative Support: o Perform administrative tasks such as filing and managing paperwork related to rostering and scheduling. o Attend meetings alongside the Rostering Manager, providing support and taking notes as needed.
- Act as the assistant to the Assistant General Manager (AGM), answering queries in their absence and supporting their day-to-day tasks.
- Assist in the development and implementation of rostering systems and processes to improve efficiency and service delivery.
- Keep the management informed of project timelines and associated deadlines, ensuring alignment with business goals.
- General Duties:
- Manage the flow of people and operations, ensuring smooth coordination across departments.
- Monitor progress of schedules, making necessary adjustments to maintain efficiency and meet organizational targets.
- Perform other administrative tasks as required to support the overall functioning of the organization.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Human Resource Development
Graduation Date:
January 9, 2024
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
B2C, Call QA, Social skills, Data Entry, Customer Service, Workforce Analysis, Client Relations, CRM,
INTERMEDIATE ★★
-
Quality Assurance, Mobile Browser Application, Canva, Data Entry, Auditing, Appointment Setting, Email HandlingMicrosoft OfficeGoogle SheetsOffice 365RingCentral
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15699311937
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: DELL
- Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
- Operating System: Windows 11
All-inclusive Rate: USD $8.43/hr
Kim
Candidate ID: 535430
ADVANCED
-
Zendesk, Salesforce CRM, Shopify, Google Apps...
INTERMEDIATE
-
Administrative Support...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.49 per hour or $USD 649.51 per month
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
- Kim has a bachelors degree in Hotel and Restaturant Management and have been working for almost 12 years now handling and performing roles such as Admin Assistant, Fulfillment Lead, Customer Support, Customer Support Lead, Programs Assistant, Virtual Assistant Recruitment Officer and Reconciliations Officer under the industries of Financial Services, Recruitment Agency, Outsourcing, Education and Merchandising. She has catered to US and Australian Clients.
- Her greatest achievement with her 12 years of professional experience was being able to work remotely since 2015, working and being exposed to global clients, and working in several industries, all of which helped her career development.
- She was exposed to the following tasks:
- Order Management
- Shopify Management
- Customer Support
- Invoicing
- Email Support
- Chat Support
- SMS Support
- Inventory and Fulfillment
- Data Entry
- Scheduling
- Quality Assurance
- Handled 4 team members
- Recruitment
- Reconciliation
- Product Research
- Administrative Tasks
- She is proficient in using tools such as CRMs, Zendesk, Salesforce, ReAmaze, ShopifyTrello, Asana, Google Apps and Microsoft Office.
- She currently have a part-time job, working on a flexible schedule. She prefers morning or late afternoon shift and open to any full-time or part-time roles.
Strongest Behaviors
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, KIMJEN is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. KIMJEN gets along easily with a wide variety of people.
Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Employment History
Email, Chat, and SMS Customer Support Specialist
Industry:
Others
Employment Period:
December 2015 to December 2018 (36 Months)
Duties and Responsibilities:
- Managed customer inquiries via email, chat, and text.
- Escalation of report to marketplace integrity team.
- Handling account issues, refunds, reviews, and disputes.
- Provided technical support and fraud investigation for seamless user experience
- Google Suite (Sheets and Docs)
- Salesforce
- Trello
- Google Drive, Dropbox
- Upwork (time tracker)
- Slack
Fulfillment E-commerce Specialist / Customer Support
Industry:
Retail / Merchandise
Employment Period:
July 2019 to April 2025 (68 Months)
Duties and Responsibilities:
- Managed Shopify operations—product listings, pricing, and inventory.
- Created and managed print on demand (POD) products via Gooten.
- Resolved Shopify issues, fixed product data and inventory discrepancies.
- Coordinated with suppliers and warehouses for fulfillment and shipping.
- Streamlined data entry and performed regular data cleanup.
- Managed product assets, large data sets processing, and data management via Google Drive and Dropbox.
- Updated listings and maintained consistent formatting.
- Researched fashion trends and wrote SEO-friendly titles and descriptions.
- Handled Zendesk email support, including refunds, returns, order tracking.
- Engaged followers on social media (Instagram), replied to comments, and built community.
- Monthly financial report data entry.
- Google Suite (Sheets and Docs)
- Shopify
- Zendesk
- Google Drive, Dropbox
- Gooten (POD)
- Whiplash
- Harvest (time tracker)
- Slack
E-Commerce Customer Support Lead
Industry:
Retail / Merchandise
Employment Period:
July 2020 to March 2021 (8 Months)
Duties and Responsibilities:
- Led customer support operations, overseeing escalations and team coaching.
- Streamlined email response, workflows, improving efficiency and resolution times.
- Investigated and resolved Shopify, PayPal, and Amazon chargeback cases.
- Recommended, systemized, and streamlined playbook and FAQs.
- Administered quality assurance for tickets handled.
- Handled ReAmaze email support, including refunds, returns, order tracking.
- Shopify management, updated product listing and resolved discrepancy.
- Conducted fraud investigations related to order processing and fulfillment.
- Google Suite (Sheets and Docs)
- Shopify
- ReAmaze (CRM)
- Asana
- Google Drive, Droopbox
- CJ Dropshipping, HSKU, Zendrop
- Shopify, Amazon, PayPal (Chargeback)
- Time Doctor
- Slack
Programs Data Entry Assistant
Industry:
Education
Employment Period:
March 2019 to July 2019 (4 Months)
Duties and Responsibilities:
- Tasked with administrative duties.
- Client communication and email support.
- Scheduling management.
- Analyzed reports and processed data entry.
Recruitment Officer
Industry:
Human Resources Management / Consulting
Employment Period:
July 2014 to January 2015 (6 Months)
Duties and Responsibilities:
- Sourced, screened, evaluated, and processed applicants based on qualifications.
- Analyzed interview results and verified references.
- Recommended and coordinated interviews with hiring managers.
- Handled phone interviews, arranged candidates for face-to-face interview.
- Builds and maintains a client database
- Handles general data administration and paperwork
Virtual Assistant
Industry:
Others
Employment Period:
December 2018 to March 2019 (3 Months)
Duties and Responsibilities:
- Managed administrative tasks, performed research, data entry
- Contact management, inbox management.
- Scheduling management, booking, and planned travel.
Reconciliations Officer
Industry:
Banking / Financial Services
Employment Period:
September 2011 to July 2012 (10 Months)
Duties and Responsibilities:
- Reconciled all assets held on behalf of ANZ’s clients.
- Investigated and cleared variances/breaks from reconciliations.
- Ensured all breaks were resolved and cleared within a given timeframe.
- Cross-trained on mutual funds and equity processes for leave coverage.
- Stakeholder communications regarding outstanding balance.
E-Commerce Customer Support Specialist
Industry:
Retail / Merchandise
Employment Period:
August 2023 to December 2023 (3 Months)
Duties and Responsibilities:
- Managed Shopify product listings, including descriptions, SKU, pricing, and images.
- Resolved Shopify and Klarna chargeback disputes and improved customer dispute resolution.
- Provided Dutch email customer support via Strato, translated via DeepL.
- Handled supplier communication for missing, returned, or modified orders.
- Streamlined data entry processes, FAQs, and email templates.
- Google Suite (Sheets and Docs)
- Shopify
- Strato (CRM)
- Google Drive
- Notion
- RegWiio (Dropshipping tools)
- Klarna (Chargeback)
- Time Doctor (time tracker)
Education History
Field of Study:
Hospitality/Tourism/Hotel Management
Major:
Hotel and Restaurant Management
Graduation Date:
January 1, 2011
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Zendesk, Salesforce CRM, Shopify, Google Apps, Microsoft Office, Trello, Asana, Email Support, Product Listing,
INTERMEDIATE ★★
-
Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/17820829028.png
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80GHz
- Operating System: Windows 11
All-inclusive Rate: USD $8.90/hr
Ma.
Candidate ID: 529768
ADVANCED
-
Administrative Skills, Executive Assistance, Graphic Design, Hootsuite...
INTERMEDIATE
-
Business Management, Social Media Management, Paralegal, Outsourcing...
Median Rate
$8.90
$9.85
if $1 = PHP52
$11.68
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.90 per hour or $USD 771.37 per month
Full Time: $USD 8.90 per hour or $USD 1542.73 per month
Remote Staff Recruiter Comments
- Justine has been working for almost 3 years handling roles such as Admin Operations Assistant/Case Manager Virtual Assistance, Executive Admin Assistant, Content Creator Virtual Assistance, Quality Assurance Virtual Assistance and Operations Customer Service Representative in the Business Process Outsourcing Company, Construction Firm, Law Firm, e-commerce, affiliate marketing, solar business, digital marketing and financial services. She was able to cater clients from US and UK.
- She was exposed to the following tasks:
- Executive Virtua Assistance
- Accounting
- Appointment Setting
- Sales Lead Generation
- Property Management
- Amazon Product Research
- Legal Assistance
- Payroll
- Calendar management
- Graphic design
- Customer Service
- Social media management
- Bookkeeping
- Invoicing
- Contract Management
- Handled a team (web developers,graphic designers, an SEO analyst, social media specialists, paid media specialists, digital marketing specialists)
- Admnistrative tasks
- She is proficient in using tools such as: Adobe Express
- Asana
- Canva
- CapCut
- Calendly
- Clickup
- Eventbrite
- Google Data Studio
- Google Analytics
- Google Trends
- Last Pass
- Lucid Chart
- OneDrive
- Panda Docs
- Quickbooks
- Shopify
- Slack
- Trello
- Toggl
- SuperHuman
- Helium 10
- HootSuite
- Hubstaff
- Loom
- LinkedIn Navigator
- Monday.com
- MS Word/Excel
- MyCase
- Notion
- WooCommerce
- Xero
- Zappier
- Zoom
- Flodesk
- Call Log Tracking Metrics
- Animaker
- Chat GPT
- Tube Buddy
- She can start ASAP, amenable to working any shifts and open to any full-time or part-time roles.
Strongest Behaviors
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
Ma Justine is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Ma Justine, who takes responsibilities very seriously.
With experience and/or training, Ma Justine will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Ma Justine is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Admin Operations Assistant/Case Manager VA
Industry:
Law / Legal
Employment Period:
August 2021 to February 2022 (6 Months)
Duties and Responsibilities:
- Provided Admin/Executive/Workforce services such as productivity monitoring ofemployees, attendance, payroll, contracts, sending memos, providing/creating logincredentials for new hires, onboarded/offboarded staff, and fixed disputes and otherwork-related concerns.
- Sending/Booking calendar meetings and invites.
- Creating/Implementing company policies.
- Sending/presenting reports to the CEO.
- Assigned in recruitment to create graphics and posters for the current campaign.
- Sourced talents from LinkedIn, Indeed, and Online Jobs.
- Created talent descriptions and duties for our next hire/candidate.
- Provided bookkeeping services as well using Quickbooks and Panda Docs.
- Reporting to the VP every week for the employees and team performance.
- Managed and scheduled social media postings for FB, IG, and TikTok.
- Worked closely with the division managers of each department to discuss the agenda forthe week, the coming week, and the entire month. Discussing what things should beprioritized first to improve the company's performance and sales.
- Develop technical and business requirements and always strive to deliver intuitive anduser-centered solutions.
- Filed pleadings, and called court districts to confirm the case’s status and if the files fromus had been received successfully a week before the pleading day.
- Managed/Organized files in OneDrive and MyCase making sure that the tags for clientsare correct, if whose we currently working on, and the cases we closed.
- Created/Sent invoices to clients and follow-ups.
Executive Admin Assistant Content Creator VA
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
April 2021 to August 2021 (4 Months)
Duties and Responsibilities:
- Provided Admin/Executive assistant services such as calendar management, and taking down notes during the meetings.
- Managed the team and had meeting with them to know the status of the work their doing.
- Wrote contents for a niche, for example: airconditioner with a heater. In the content I wrote I make sure to put the pros and cons and reviews from the customer and what makes it better with the other brand, etc.,
- Product Research and product listings on Amazon.
Quality Assurance VA
Industry:
Construction / Building / Engineering
Employment Period:
May 2020 to April 2021 (11 Months)
Duties and Responsibilities:
- Assigned on filtering/sorting the recorded calls of the centers that worked for the companies we worked with.
- Made sure that the tags and notes written on the call logs are all correct. If in case it is not correct I need to call the center and make sure to follow up on the concern of the client who called especially after a hurricane has passed.
- Tracked clients' status and concerns on a spreadsheet, if it has been resolved, need urgency, or need to be resolved within the day or specific day.
- Managed the KPI monthly investment or reports for the Organic Page, PPC, and FB using Google Data Studio.
- Sent reports to the CEO and account managers.
Operations Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2019 to April 2020 (15 Months)
Duties and Responsibilities:
- Explained and educated the breakdown of the client's finances and billings.
- Collected and follow up on payments of clients'. Documented conversations with clients. Offered new rate plans, devices, and mobile accessories to make sales.
- Provided troubleshooting and basic IT resolutions to clients that are having issues with their devices, plans, etc.,
Admin Executive Assistant/Accounting/Bookkeeping Assistant
Industry:
Property / Real Estate
Employment Period:
July 2023 to April 2024 (9 Months)
Duties and Responsibilities:
- Provided Admin and Accounting/Bookkeeping assistance to track income and expense.
- Created a new MS Excel major accounting sheet.
- Present accounting reports for my boss’ business and personal accounting.
- Reconciled reports using Xero. Reconciled reports using Xero.
- Add products to the Shopify store.
- Performed monthly rate analysis for properties.
- Sending/Booking calendar meetings and invites.
- Created operations manual for the processes.
- Done market comparison research.
- Helped on tracking current propery auctions.
Office Administrative Assistant
Industry:
Construction / Building / Engineering
Employment Period:
May 2024 to August 2024 (3 Months)
Duties and Responsibilities:
- Maintain and update records accurately and efficiently.
- General administration including inbox management and drafting correspondence
- Assist in compiling professional documents, presentations, reports, letters & documents.
- Process bills for payment (purchase orders, approvals, payment processing, remittances, new supplier setup).
- Contribute to bookkeeping tasks like account reconciliations, journal entries and monthly/weekly client updates.
- Perform payroll processing and timesheet entry accurately and on time.
ADMIN ASSISTANT/BOOKKEEPER/SOCIAL MEDIA MANAGER VA
Industry:
Construction / Building / Engineering
Employment Period:
April 2024 to July 2025 (15 Months)
Duties and Responsibilities:
- Provided administrative and executive support, created graphics, soc med strategies and content posting, SEO and hashtag research for profile visibility, handled bookkeeping, payroll, edited/drafted and managed project coordination.
- Used RingCentral to make phone calls, follow-ups, and callbacks to request estimates for projects based on the client's renovation needs.
- I gathered estimates and recorded them in a Google Sheet to track which company offered the best price. I also prepared proposals using JobTread.
- Used QuickBooks to create and send invoices to clients.
- Created content for social media, including before-and-after photos, videos, and work-in-progress updates.
ADMIN ASSISTANT/BOOKKEEPER/SOCIAL MEDIA MANAGER VA
Industry:
Employment Period:
April 2024 to July 2025 (15 Months)
Duties and Responsibilities:
ADMIN BOOKKEEPING ASSISTANT
Industry:
Property / Real Estate
Employment Period:
July 2023 to January 2025 (18 Months)
Duties and Responsibilities:
- Provided administrative and bookkeeping support, including tracking income and expenses, creating a comprehensive accounting sheet in MS Excel, and preparing reports for both business and personal accounting.
- Reconciled accounts using Xero, managed product listings on Shopify, and conducted monthly rate analysis for properties.
- Scheduled meetings, created an operations manual for business processes, performed market comparison research, and assisted in tracking property auctions.
ADMIN BOOKKEEPING ASSISTANT
Industry:
Employment Period:
July 2023 to January 2025 (18 Months)
Duties and Responsibilities:
CUSTOMER SERVICE ASSOCIATE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2024 to June 2024 (5 Months)
Duties and Responsibilities:
- Provided support to Virgin Media Business clients by resolving issues related to their routers and WiFi connectivity.
- This involved performing IT procedures and basic coding to improve router functionality and enhance signal strength.
- Key responsibilities included troubleshooting and sending signals remotely to the client's router, scheduling engineer or technician visits for issues that couldn't be resolved remotely, and ensuring timely follow-ups to address client concerns effectively and data entry.
CUSTOMER SERVICE ASSOCIATE
Industry:
Employment Period:
January 2024 to June 2024 (5 Months)
Duties and Responsibilities:
SALES ADVISOR 1
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2022 to February 2023 (6 Months)
Duties and Responsibilities:
- Provided customer service to HP clients offering advice to purchase the products that are suitable to their needs and budget.
- Educated the features of the product to customers and addressed concerns and inquiries as well as resolving complaints.
SALES ADVISOR 1
Industry:
Employment Period:
January 1970 to Present
Duties and Responsibilities:
ADMINISTRATIVE ASSISTANT/CASE MANAGER
Industry:
Computer / Information Technology (Software)
Employment Period:
August 2021 to February 2022 (5 Months)
Duties and Responsibilities:
- Provided a range of administrative and executive support services, including employee productivity monitoring, attendance tracking, payroll management, and resolving work-related concerns.
- Handled recruitment, created talent descriptions, and sourced candidates from platforms like LinkedIn, Indeed, and Online Jobs.
- Managed calendars, scheduled meetings, and presented reports to the CEO and VP.
- Assisted with onboarding/offboarding, created company policies, and designed graphics for recruitment campaigns.
- Delivered bookkeeping services using QuickBooks and Panda Docs. Managed social media content for Facebook, Instagram, and TikTok.
- Organized files in OneDrive and MyCase, ensuring accurate tagging, and prepared invoices for clients.
- Regularly collaborated with department managers to prioritize tasks and drive company performance.
ADMINISTRATIVE ASSISTANT/CASE MANAGER
Industry:
Employment Period:
January 1970 to February 2022 (625 Months)
Duties and Responsibilities:
VIRTUAL ASSISTANT/QUALITY ASSURANCE
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
May 2020 to April 2021 (10 Months)
Duties and Responsibilities:
- Managed social media KPI monthly reports, keyword reports, analytic and statistic reports.
- Coordinated and worked closely with account managers for the social media financial reports(total investments/spent) and inventory.
VIRTUAL ASSISTANT/QUALITY ASSURANCE
Industry:
Employment Period:
January 1970 to April 2021 (615 Months)
Duties and Responsibilities:
OPERATIONS CUSTOMER SERVICE REPRESENTATIVE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2019 to November 2020 (22 Months)
Duties and Responsibilities:
OPERATIONS CUSTOMER SERVICE REPRESENTATIVE
Industry:
Employment Period:
January 2019 to November 2020 (22 Months)
Duties and Responsibilities:
Education History
Field of Study:
Marketing
Major:
Marketing
Graduation Date:
January 1, 2011
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative Skills, Executive Assistance, Graphic Design, Hootsuite, Bookkeeping, Project Management, Accounts Receivable Management, Accounts Payable Management, Collections,
INTERMEDIATE ★★
-
Business Management, Social Media Management, Paralegal, Outsourcing, Shopify, Graphic Design, Accounting, Bookkeeping, Virtual Assistant Skills, Executive Support, Appointment Setting, Lead Generation, B2B Marketing, B2C Marketing, Facebook Marketing, Online Marketing, Social Media Marketing, Telemarketing, Product Listing, Amazon Product Research, Graphics, Legal Consulting, Customer Service, Administrative Support, SEO, Marketing automation, Construction accountingSalesforce AnalyticsOracle FinancialsSAPAriba
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/19451537062
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: MacBook Air
- Processor: Apple M5
- Operating System: MacOS X
All-inclusive Rate: USD $8.43/hr
Michile
Candidate ID: 528578
ADVANCED
-
Administrative Support, Virtual Assistant Skills, Oracle, Microsoft Dynamics...
INTERMEDIATE
-
Administrative Support...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.49 per hour or $USD 649.51 per month
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
- Mich has a bachelor's degree in Entrepreneurship and has been working for almost 9 years handling and perfoming roles such as Executive Virtual Assistant, Accounting Staff, Customer Service Representative, Property Specialist, Purchasing Staff, Purchasing Officer, Product Research and Administrative Assistant working in the industries such as Real-Estate, BPO (Retail Account) and Cooperatives. She has catered to US and Australian Clients.
- She was exposed to the following tasks:
- Phone Support
- Accounting
- Order Management
- Invoicing
- Purchasing
- Data Entry
- Amazon Seller Central Management
- Web Research
- Product Research
- Social Media Management
- Photo Editing
- Appointment Setting
- B2B Lead Generation
- Email and SMS Management
- Administrative Tasks
- She is proficient in using tools such as:
- Oracle Netsuite System
- Microsoft Dynamix AX
- Amazon Seller Central
- Monday.com
- Hi-Pages
- Houzz
- QUICKBOOKS
- XERO - 3 months
- Invoice2go
- INVENTORY LAB
- Microsoft Office Products
- Google Docs
- Discord
- Slack
- Canva
- Keap Infusionsoft CRM
- Shopify - 9 months
- FB | IG | Linked In | Wordpress
- She can start ASAP, amenable to working any shifts and open to any full-time and part-time roles.
Strongest Behaviors
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
- Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
- Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, Michile is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Michile gets along easily with a wide variety of people.
Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Employment History
JOINERY SERVICES FAMILY BUSINESS - Australian Client
Industry:
Others
Employment Period:
January 2023 to October 2023 (9 Months)
Duties and Responsibilities:
- Data Entry - updating of Lead Generation status on Monday.com
- Encoding Leads from Hi Pages, Houzz, Insil, SMS, Shopify, Facebook and Email Leads transferred tomonday.com
- Email and SMS Management - replying to customers messages via Email and responding via SMS
- Lead Generation - Research on various topics.
- Adding Products on Shopify
- Creating Invoice via Invoice2go.com
SOCIAL MEDIA MANAGER
Industry:
Property / Real Estate
Employment Period:
January 2023 to September 2023 (8 Months)
Duties and Responsibilities:
- Create Canva Designs
- Social Media Management (FB Personal, FB Page, IG and Facebook Group)
- Create and Send Email Broadcast to Clients
ADMINISTRATIVE/EXECUTIVE VA
Industry:
Retail / Merchandise
Employment Period:
June 2022 to January 2023 (7 Months)
Duties and Responsibilities:
- Data Entry
- Email Management
- Inventory Management
- Cash Flow Creation
- Seller Central Management
- Payroll Processing
PRODUCT RESEARCHER VA
Industry:
Retail / Merchandise
Employment Period:
January 2022 to June 2022 (5 Months)
Duties and Responsibilities:
- Daily Product Sourcing of items to be soldin Amazon.
- Search, analyze, and evaluate online suppliers and their product categories/product range, in line withthe client’s considered profit and sales targets as well as budget.
- Analyze profit performance of products and evaluate profitability trends as well as pricing strategy, usingvarious tools such as Keepa, FBA Multi-Tool, BuyBotPro, and SAS
- Data Entry
- Providing good deal with client's criteria of 3$ Profit, 30% ROI, 150,000 BSR.
PURCHASING OFFICER
Industry:
Others
Employment Period:
August 2018 to February 2020 (18 Months)
Duties and Responsibilities:
- Data Entry
- Email Management
- Online buying of Purchase Requests
- Purchase order creation using Microsoft Dynamics AX System.
- Monitoring of all the purchased items from the supplier (status or each ordered items)
- Coordinates with Contractors and Suppliers about the Company's incoming Project
- Process Supplier and Contractor Payment.
- Supervise
- Project implementation.
- Evaluate Contractor and Supplier's financial capacity (getting the total assets, liabilities and owners equity)
PURCHASING STAFF
Industry:
Property / Real Estate
Employment Period:
May 2016 to July 2018 (26 Months)
Duties and Responsibilities:
- Data Entry
- Process Purchase Orders using Oracle Netsuite System
- Evaluates Suppliers and Contractors Pre-Qualification Requirements.
- Receiving of Suppliers Concerns (Via Telephone & Email Communication)
- Handles Project biddings (Sends Invitation to Bid and Notice and Meeting Minutes to Supplier, Managerand CEO)
- Preparing Supplier invoices for endorsement to the accounting department for payments.
- Handles Pre-Bidding Conference and Technical Alignment.
ADMINISTRATIVE PROPERTY SPECIALIST
Industry:
Property / Real Estate
Employment Period:
May 2015 to May 2016 (12 Months)
Duties and Responsibilities:
- Receiving of inquiries from clients and investors and assisting them in their concerns.
- Sales and Marketing
- Property listings, interview prospective clients, accompany clients to property site, discuss conditions ofsale, and draw up real estate contracts.
- Preparing documents such as representation contracts, purchase agreements, closing statements, deedsand leases.
- Saturation, Telemarketing and Manning.
- Appointment Setting
- Processing of Documents and Payments of Clients.
CUSTOMER SERVICE REPRESENTATIVE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2014 to April 2015 (6 Months)
Duties and Responsibilities:
- Receiving customer complaints and responding to customer inquiries.
- Processing of Customer Orders.
- Recording details of comments, inquiries, complaints, and actions taken.
- Ensuring customer satisfaction.
ADMINISTRATIVE ACCOUNTING STAFF
Industry:
Others
Employment Period:
April 2014 to October 2014 (6 Months)
Duties and Responsibilities:
- Assist members inquiry and updates members contribution and loanable amount.
- Updates Journal entries and posting to the ledger.
- Processing, Preparation and Releasing of cheque.
- Prepares financial reports.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Entrepreneurship
Graduation Date:
January 1, 2014
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Computer Science/Information Technology
Major:
Information Technology
Graduation Date:
January 1, 2011
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative Support, Virtual Assistant Skills, Oracle, Microsoft Dynamics, Amazon, QuickBooks, Xero, Microsoft Office, Google Apps, Slack, Canva, CRM, Shopify,
INTERMEDIATE ★★
-
Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type:
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: 12th Gen Intel(R) Core(TM) i5-12450H 2.00GHz
- Operating System: Windows 11
All-inclusive Rate: USD $6.56/hr
Charity
Candidate ID: 527041
ADVANCED
-
Salesforce CRM, Google Apps, Microsoft Office...
INTERMEDIATE
-
Administrative Support, Administrative Skills, Sales, Insurance Consulting...
Median Rate
$6.56
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.56 per hour or $USD 568.28 per month
Full Time: $USD 6.56 per hour or $USD 1136.56 per month
Remote Staff Recruiter Comments
- Kakay, a non-practising nurse and licensed financial advisor, has worked in the pharmaceutical, local government unit, online educational institution, and insurance industries for over 20 years, handling and performing roles such as Financial Advisor, Executive Assistant, ESL Tutor/teacher, Corporate Nurse, HR Personnel, Public Information Officer, Staff Nurse, and Medical Representative. She has a Bachelor of Science in Nursing. She has served local customers.
- She was exposed to the following tasks:
- Sales
- Phone Support
- Email Handling
- Calendar management
- ESL Teaching
- Payroll
- Customer Service
- Client Relations
- Administrative tasks
- As a Financial advisor, her tasks are:
- Offer Financial Services to clients for life and health insurances, investments, property and motor security as well as personal accident insurances.
- Conducts Financial Needs Analysis for interested clients and companies.
- Handles and maintain clients and companies
policies while in force.
- She is proficient in using tools such as Salesforce, Google apps and MS tools.
- She can start ASAP and open to any full-time or part-time roles.
Predictive Index Profile - Guardian
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Charity will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.
Employment History
Licensed Financial Advisor
Industry:
Insurance
Employment Period:
March 2019 to October 2023 (55 Months)
Duties and Responsibilities:
- offers Financial Services to clients for life and health insurances, investments, property and motor security as well as personal accident insurances.
- conducts Financial Needs Analysis for interested clients and companies.
- handles and maintain clients and companies policies while in force.
Executive Assistant
Industry:
Others
Employment Period:
October 2016 to October 2023 (84 Months)
Duties and Responsibilities:
- Assist and handles all admin tasks and simple bookkeeping of the company.
- Manages his business emails, social media account of the company for queries.
- interacts with customers in owner's behalf and attends meeting and seminars.
- organizes weekly schedule of deliveries and summary of the transactions and prepares statement of account of clients.
- In charge and updates employee's welfare like health and accident insurances.
- Checks payroll and payables from the Accounting team and submits to the owner for processing of payments. And any other clerical and admin task required by the CEO,
Public Information Facilitator
Industry:
Government / Defence
Employment Period:
January 2015 to December 2016 (23 Months)
Duties and Responsibilities:
- Assistant Editor-in-Chief of the company's newsletter, wall news and annual report of the coop.
- Organizes meetings amongst member-customers of the cooperative if new mandates from the government will be enforced.
- Acts as Public Relations Officer to other cooperatives all throughout the country.
- Makes and announces power interruption report to radio station and cable networks.
- Makes written correspondence in behalf of the General Manager and assists in the organization of the Annual General Assembly of the cooperative.
ESL TUTOR/TEACHER
Industry:
Education
Employment Period:
April 2020 to December 2021 (20 Months)
Duties and Responsibilities:
- ESL (English as Second Language) tutor, teaches english language lessons to students both young and adult to non-native speakers.
- Prepare classroom and course materials as assigned in the software provided by the company.
- Grade students' assessments
- Create individualized plans for students with special requirements (e.g. learning disabilities).
- Research new teaching methods for teaching English as a second language.
- Create a supportive and positive classroom environment especially if dealing with pre- schoolers and school age students.
- Follow national protocols, taboo and other social and political awareness of the country,
Staff Nurse
Industry:
Government / Defence
Employment Period:
November 1999 to September 2001 (22 Months)
Duties and Responsibilities:
- Provides high quality nursing care to the patient while following hospital and health protocols.
- Prepares and administers Oral and Parenteral Medicines. Works hand in hand with Nursing Attendants, Care Givers and Midwives in giving nursing care.
- Prepares patient for any diagnostic and surgical procedures. Performs the Nursing care plan, explains the procedures and medicines to the family members as well as the patient.
- Assist during doctor's calls and patient's rounds.
- Performs any other tasks assigned by the doctors and other superiors.
- Discusses home management and discharge plans to patients and next of kin or any other family members. Maintains confidentiality of patient's records.
Corporate Nurse
Industry:
Government / Defence
Employment Period:
October 2001 to December 2014 (158 Months)
Duties and Responsibilities:
- Maintains employees health records and assists Company Physician in assessment and health management of the employees.
- Facilitates in the processing of insurance and health claims (social security and ECC claims) of employees.
- Conducts health seminars to employees and customers.
- Home visits injured and sick employees.
- In charge of Non-life Insurances as well as motor vehicle insurances of the company. Committee Chair for the In-house hospitalization program of the company.
- Prepares letter of authority before hospital admissions as well as preparing the accounts payables to doctors and hospitals. Assist is the updating of the 201 file of all employees.
Medical Representative
Industry:
BioTechnology / Pharmaceutical / Clinical research
Employment Period:
June 1997 to December 1998 (18 Months)
Duties and Responsibilities:
- Sells and promotes the company's pharmaceutical products to Pediatricians and City Health Doctors.
- Increase the drugs sales by performing needs analysis and cost benefit reports from other competitor products.
- Monitor sales of the products by getting the monthly sales volume of the product from drugstores and pharmacies as well as the number of prescriptions from the pediatricians that were covered by the product.
- Gives weekly free samples to participating drugstores to walk in customers in order to product awareness, answer queries, provide advice and introduce new products.
- Negotiates and collaborates with hospital drugstores and doctors to patronize your medicines.
Education History
Field of Study:
Nursing
Major:
Nursing
Graduation Date:
January 1, 1996
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Salesforce CRMGoogle AppsMicrosoft Office
INTERMEDIATE ★★
-
Administrative Support, Administrative Skills, Sales, Insurance Consulting, Phone Support, Email Marketing, Email Support, Email Handling, TeachingOnline TeachingCustomer ServiceCustomer RelationsClient Relations
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: MACBOOK PRO 2020 M1
- Processor: 0
- Operating System: MacOS X
All-inclusive Rate: USD $6.56/hr
Ronnel
Candidate ID: 527026
ADVANCED
-
Customer Handling, Customer Service, Customer Experience, Customer Support...
INTERMEDIATE
-
Administrative Support...
Median Rate
$6.56
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.49 per hour or $USD 649.51 per month
Full Time: $USD 6.56 per hour or $USD 1136.56 per month
Remote Staff Recruiter Comments
- Ron has been working for almost 3 years in the Transportation Campaign, Business Process Outsourcing handling healthcare and mortgage accounts where he handled and performed roles such as Medical Billing Specialist, Collection Representative, Sales Representative, Customer Service Representative and Account Receivable Specialist, He has an experience dealing with global clients.
- He was exposed to the following tasks:
- Phone Support - Inbound and Outbound Calls
- Customer Service
- Billing
- Process payments
- Sales
- Administrative tasks
- When he was working in the Healthcare company he was tasked to do the following:
- Assist patients, attorneys, and insurance companies regarding hospital bills
- Answer clients’ billing questions
- Researching and resolving account discrepancies
- Verifying insurance coverage and eligibility for patients
- Following up on claims
- Maintain accurate and up-to-date records of all patient information, procedures, and payments
- Managing insurance claims to ensure they are processed and paid in a timely manner
- He is proficient in using tools such as Avaya, CRMs, Avility, Provider Portal, Simply pay, Ringcentral, Google apps and MS Tools.
- He can start ASAP, amenable working any shifts and open to any full-time or part-time roles.
Strongest Behaviors
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Methodical, steady, and even-paced; loses productivity when interrupted.
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
Ronnel is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.
This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.
Employment History
Customer Service and Sales Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2023 to September 2023 (4 Months)
Duties and Responsibilities:
- Provide exceptional customer service through phone
- Assist customers in product inquiries
- Provide product demonstrations and explanations to customers to enhance their understanding
- Prepare and deliver compelling sales presentations and product demonstrations to potential clients
Sales Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2022 to August 2022 (7 Months)
Duties and Responsibilities:
- Offer products to customers through outbound
- Used a consultative sales approach to understand customer needs
- Exceeded sales target monthly
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2020 to January 2022 (16 Months)
Duties and Responsibilities:
- Assist patients, attorneys, and insurance companies regarding hospital bills.
- Answer clients' billing questions Researching and resolving account discrepancies
Account Receivable Specialist
Industry:
Healthcare / Medical
Employment Period:
October 2022 to February 2023 (4 Months)
Duties and Responsibilities:
- Verifying insurance coverage and eligibility for patients
- Following up on claims
- Must maintain accurate and up-to-date records of all patientinformation, procedures, and payments
- Managing insurance claims to ensure they are processed and paid ina timely manner
Medical Billing Specialist
Industry:
Banking / Financial Services
Employment Period:
October 2023 to February 2025 (16 Months)
Duties and Responsibilities:
- Manage patient registration, verify insurance eligibility and benefits, and post charges for medical services. Handle claim submissions, follow up on claim statuses, and resolve
- denied or rejected claims to secure proper payments.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Business & Office Administration Services
Graduation Date:
April 5, 2013
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Handling, Customer Service, Customer Experience, Customer Support, Sales, Avaya, CRM, Microsoft Tools, Google Apps, RingCentral,
INTERMEDIATE ★★
-
Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15350975538.png
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: DELL
- Processor: Intel(R) Core(TM) i5-10500T CPU @ 2.30GHz
- Operating System: Windows 11
All-inclusive Rate: USD $7.49/hr
MARJORIE
Candidate ID: 526498
ADVANCED
-
Xero, Microsoft Office, Google Apps...
INTERMEDIATE
-
Human Resource Management, Recruiting, Administrative Support, Payroll Management...
Median Rate
$7.49
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.49 per hour or $USD 649.51 per month
Full Time: $USD 7.49 per hour or $USD 1299.03 per month
Remote Staff Recruiter Comments
- Marj has been working for almost 6 years in several industries such as Manpower, Constructions and Medical where she handled and performed roles such as Human Resource Staff, HR - Time Keeper and HR Officer (Timekeeping & Payroll) . She holds a bachelors degree in Human Resource Development Management.
- She was exposed to the following tasks:
- Timekeeping
- Payroll
- End-to-end Recruitment (Nurses and Admin positions such as Purchasing)
- Administrative tasks
- She is proficient in using tool such as MS Tools, Payroll System and Google Apps.
- She is Xero certified.
- She can start ASAP, amenable to working any shifts and open for any full-time or part-time role.
Strongest Behaviors
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, MARJORIE is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. MARJORIE gets along easily with a wide variety of people.
Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Employment History
HR – Timekeeper
Industry:
Others
Employment Period:
April 2019 to March 2020 (11 Months)
Duties and Responsibilities:
- A timekeeper deals with sensitive documents and generally focuses on recording and reporting information on workers' labor hours and work rates.
- A timekeeper collects and enters numerous sets of data, including workers' names, ages and pay rates, into a computer system.
- A timekeeper also conducts site inspections to ensure all laborers are at their workstations.
- A timekeeper compiles employees' time and production records, reviews timesheets, and timecards for completeness.
- A timekeeper computes total time worked by employees, posts time worked to timesheets and timecards.
- A timekeeper may interview employees to discuss hours worked and pay adjustments to be made.
- A timekeeper plays a role in the implementation of new employee orientation programs.
HR Officer Timekeeping AND Payroll
Industry:
Others
Employment Period:
December 2020 to June 2023 (30 Months)
Duties and Responsibilities:
- Verifies attendance, hours worked & pay adjustment of the employees within cut-off
- Prepares & submits attendance deduction, overtime report & other related payroll reports for payroll processing
- Submits employee movements for pay adjustment
- Process Payroll Summary Report every month for locals & foreign employees
- Process Daily, Weekly, and Monthly Payroll Report
- Collects all the Department Schedules
- Collect daily the raw data of their actual logs for monthly report
- Process Monitoring Reports (Leave, tardiness etc.)
- Send memo for tardiness and other related attendance violation
- Maintain the employee 201 files & Employee database in the system
- Assist in administering payroll processing of all employees
- Performs other tasks as assigned by your superior from time to time.
HR Staff
Industry:
Healthcare / Medical
Employment Period:
November 2017 to July 2018 (8 Months)
Duties and Responsibilities:
- To conduct pre-employment / psychological exams to applicants, checks the exam and schedule the interview.
- To prepare the Familiarization Training Form of newly hired employees, evaluation and employment contracts of probationary employment.
- To prepare the evaluation form and appointment for regularization of employees who passed the probationary period.
- To request office supplies and other materials needed by the Personnel Department.
- To update 201 files of the employees.
- To prepare the monthly daily time record (DTR) of employees.
- To review the employees DTR and record of tardiness, post-paid or unpaid leaves, overtime and count number of working days for payroll computation.
- To prepare monthly summary of tardiness and unauthorized absences of employees to determine those who will qualify for the incentive benefit and basis for giving disciplinary action earring employees.
- To prepare monthly report of new employees to SSS, PHIC, HMDF and BIR records.
- To assist the employees to fill up PHIC, HDMF, SSS and BIR forms.
- To perform other duties as may be required by the management.
HR – Timekeeper
Industry:
Employment Period:
April 2019 to March 2020 (11 Months)
Duties and Responsibilities:
- Processes weekly timekeeping.
- Send reports (payroll instructions, dataload adjustment and leave balance) to NGA.
- Processes Semi weekly timekeeping.
- Sends reports (payroll instructions, dataload adjustment and leave balance).
- Sends OT report after every cut off (weekly & semis).
- Generates monthly manhours.
- Sends Perfect attendance report quarterly and annually.
- Sends Cola report quarterly and annually to NGA.
- Generates tardiness memo every month for 6 times late.
- Performs other tasks as assigned by your superior from time to time.
Education History
Field of Study:
Human Resource Management
Major:
HRDM
Graduation Date:
January 1, 2017
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
XeroMicrosoft OfficeGoogle Apps
INTERMEDIATE ★★
-
Human Resource ManagementRecruitingAdministrative SupportPayroll ManagementPayroll Processing
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Huawei
- Processor: Intel(R) Core (TM) i5-2500U CPU @ 3.30 GHz
- Operating System: Windows 10
All-inclusive Rate: USD $7.49/hr
Eiza
Candidate ID: 526326
ADVANCED
-
Customer Support, Customer Service Management, Data Entry, Facebook Management...
INTERMEDIATE
-
.NET 2.0...
Median Rate
$7.49
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.49 per hour or $USD 649.51 per month
Full Time: $USD 7.49 per hour or $USD 1299.03 per month
Remote Staff Recruiter Comments
- Eiza has been working for almost 12 years in the Business Process Outsourcing Industries handling accounts such as Telecommunications and Leasing Company performing roles such as Customer Service Representative and Appointment Setter. She then venture into the freelancing world and became a General Virtual Assistant. She holds a bachelor's degree in Information technology. She has catered to international clients.
- She was exposed to the following tasks such as:
- Phone Support - Inbound and Outbound
- Appointment Setter
- B2B and B2C Campaign
- Lead Generation
- Customer Service
- Bookkeeping
- Social Media Management
- Conduct Research
- Administrative tasks
- She is proficient in using tools such as:
- MS Tool
- Avaya
- Hubstaff
- Zoom
- Skype
- Google Apps
- She can start ASAP, amenable to working any shifts and open to any part-time roles.
Strongest Behaviors
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Eiza is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Eiza, who takes responsibilities very seriously.
With experience and/or training, Eiza will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Eiza is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
General Virtual Assistant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2020 to July 2022 (21 Months)
Duties and Responsibilities:
- Dealing with Customer Service, Bookkeeping, Building and Updating busy call center setting. Strong Database, Conduct Research, Creating Social Media Profiles, Managing dedication in helping customer to Social Media presence
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2011 to February 2018 (85 Months)
Duties and Responsibilities:
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Appointment Setter
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2009 to October 2010 (14 Months)
Duties and Responsibilities:
- Calling out if potential clients are interested in products and services, then scheduling a time for Sales Representatives to meet with each potential client.
Live Chat Agent
Industry:
Law / Legal
Employment Period:
October 2023 to November 2024 (13 Months)
Duties and Responsibilities:
- Respond promptly and professionally to customer inquiries via live chat.
- Provide accurate information about products, services, policies, and procedures.
- Handle multiple chats simultaneously while maintaining high quality and attention to detail.
- Guide users through technical issues such as website navigation, order placement, or account setup.
- Ensure unresolved issues are followed up and closed in a timely manner.
- Confirm customer satisfaction and offer additional help if needed.
- Follow company protocols for data privacy, security, and customer service standards.
Education History
Field of Study:
Computer Science/Information Technology
Major:
Information Management
Graduation Date:
January 2, 2005
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Support, Customer Service Management, Data Entry, Facebook Management, Customer Handling, Microsoft Office, Avaya, Skype, Google Apps, Intercom,
INTERMEDIATE ★★
-
.NET 2.0
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15326679174
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Acer
- Processor: core i5 10th gen
- Operating System: Windows 10
All-inclusive Rate: USD $8.43/hr
Darwin
Candidate ID: 526306
ADVANCED
-
Customer Service, Outbound Sales, Inbound Sales, Google Apps...
INTERMEDIATE
-
Administrative Support...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.43 per hour or $USD 730.75 per month
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
- Darwin has been working for almost 8 years in the PH booking firm and Business Process Outsourcing handling radio network account where she handled and performed roles such as Customer Service Representative and Office Staff. She holds a bachelor's degree in Business Administration.
- He attended online training for upskilling as General Virtual Assistant.
- She was exposed to the following tasks:
- Phone Support - Inbound and Outbound calls
- Customer Service
- Lead Generation
- B2C Campaign
- Billing
- Technical Support
- Retention
- Sales
- Bookkeeping
- Administrative tasks
- He is a proficient in using MS Tools, Google Apps, Calendly, Asana and Mailchimp.
- He can start ASAP, amenable to working any shifts and open to full-time or part-time roles.
Strongest Behaviors
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
- Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
- Relatively formal, reserved, and skeptical of new people; requires some “proof” to build trust in new people.
- Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
Darwin is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.
A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.
Employment History
CUSTOMER SERVICE ASSOCIATE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2019 to June 2022 (33 Months)
Duties and Responsibilities:
- Handle calls in different businesses like service, billing, retention, sales, and technical issues of the customer.
- Calling leads and convert them to sales. These roles allow me to practice multitasking and be able to handle pressure with speed and efficiency with emotional stability.
- Provide excellent service through good product knowledge and use positive language to address customers' concerns efficiently this comes with creative problem-solving, knowledge retention, and recall.
- Provide customer assurance and security with their data or personal information.
Office Staff
Industry:
Accounting / Audit / Tax
Employment Period:
June 2014 to August 2019 (62 Months)
Duties and Responsibilities:
- Help clients with business registration to Bureau of Internal Revenue(BIR) Set up meetings, payment collection, target possible clients, organize, save, and sort data or information of clients.
- Help generate or compute Monthly percentage returns of our clients based on their accumulated income through the system provided by the BIR.
Medical Staff
Industry:
Healthcare / Medical
Employment Period:
January 2024 to February 2025 (12 Months)
Duties and Responsibilities:
- Insurance Verification and administrative task
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Business Administration
Graduation Date:
January 1, 2018
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Service, Outbound Sales, Inbound Sales, Google Apps, Microsoft Office, Calendly, MailChimp, Asana,
INTERMEDIATE ★★
-
Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15326394287
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Huawei
- Processor: Intel i5
- Operating System: Windows 11
All-inclusive Rate: USD $6.56/hr
Abigail
Candidate ID: 523126
ADVANCED
-
Administrative Skills, Customer Experience, Human multitasking, Amazon Product Research...
INTERMEDIATE
-
eCommerce, eBay, Amazon, Outbound Calling...
Median Rate
$6.56
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 6.56 per hour or $USD 1136.56 per month
Remote Staff Recruiter Comments
- Abigail has worked for 6 years in different companies from BPO, Retail, Real Estate, and Healthcare. She handled different positions such as Medical Scribe, Amazon Supplier Outreach Specialist, Amazon FBM and FBA, Real Estate Agent, Medical Coding Instructor, and Benefit Claims Processor. She graduated with a Bachelor of Science in Nursing. She started her freelancing career in 2019 and worked with clients from the US and Australia. She supported the following tasks:
- Admin support - records management, data entry
- Store management
- product listing, inventory management, product research, content creation, quality assurance
- Handling medical records
- Handling patients' records
- Ensure all documentation follows the facility's guidelines and standards
- Processing claims
- Back-office support
- Customer support
- She is proficient in systems such as NextGen EHR, Health Fusion, Microsoft Office, Slack and e-commerce platforms.
- She is available to start immediately, and she is amenable to working the day shift for any part-time or full-time position.
Strongest Behaviors
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Abigail will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.
Employment History
Medical Scribe Specialist
Industry:
Healthcare / Medical
Employment Period:
April 2022 to June 2024 (25 Months)
Duties and Responsibilities:
- Accurately and promptly document patient histories, exams, complaints, assessments, and treatment plans as dictated by healthcare providers
- Record any lab results, diagnostic findings, and procedures performed during the patient visit.
- Contacting patients regarding their lab test results and scheduling appointments
- Enter patient information, such as demographics and medical history, into electronic health records (EHR) system (NextGen Healthcare)
- Transcribe medical conversations and instructions given by the provider
- Assisting with medical coding and billing processes to ensure accurate reimbursement for services rendered.
- Verifying and updating insurance information
- Reviewing faxed documents to ensure they were properly filed in the correct patient's portal
Vendor Outreach Coordinator
Industry:
Retail / Merchandise
Employment Period:
March 2022 to April 2023 (12 Months)
Duties and Responsibilities:
- Sending an email to the potential supplier asking for the catalogs and their policies.
- Calling suppliers using Google Voice
- Research and identify potential suppliers who could offer products of interest to Amazon's customer base.
- Managing catalogs using Trello and Pipedrive
- Clearly and effectively communicate the benefits of selling on Amazon, including access to a vast customer base, fulfillment options, and marketing opportunities.
- Maintain accurate records of outreach activities and supplier interactions
E-commerce Specialist
Industry:
Retail / Merchandise
Employment Period:
March 2016 to December 2022 (80 Months)
Duties and Responsibilities:
- Managed stores, supervised virtual assistants, handled A-Z claims/refunds, returns, processed orders, conducted product research, served as a customer service representative, and repriced items.
- Identifying and analyzing potential niches or product categories
- Using tools and data to assess market demand, trends, and competition (SAS, Keepa, Zik Analytics, Helium 10, Revseller, Grabley)
- Identify key competitors in the chosen niche
- Analyze their product offerings, pricing strategies, customer reviews, and overall performance.
- Ensure that there is sufficient margin for profitability.
- Maintain organized records of product research data, including market trends, competitor information, and supplier details.
- Track the performance of selected products
- Using Seller Central to list products on Amazon (suppliers include Walmart, Home Depot, Bed Bath & Beyond, Zoro, Lowe's, Costco, Fleet Farm, and Amazon itself)
Medical Coding Educator
Industry:
Healthcare / Medical
Employment Period:
September 2014 to February 2016 (16 Months)
Duties and Responsibilities:
- Delivering lectures, workshops, and training sessions on medical coding principles, guidelines, and procedures to students or staff.
- Providing one-on-one mentoring and guidance to students or junior coders, offering support in understanding complex coding scenarios and resolving coding-related queries.
- Emphasizing adherence to ethical standards and compliance with coding guidelines, HIPAA regulations, and healthcare industry standards in all instructional activities.
Claims Specialist
Industry:
Healthcare / Medical
Employment Period:
December 2011 to September 2014 (32 Months)
Duties and Responsibilities:
- Reviewing documents received from patients to ensure completeness, and identify eligible and ineligible members and dependents.
- Handles inquiries and phone calls related to benefits and coverage
- Monitors the PhilHealth process flow to ensure timely submission of claims.
- Coordinating with physicians regarding patient diagnoses and signatures.
- Verifing claim eligibility based on PhilHealth membership status and coverage.
Real Estate Administrative Assistant
Industry:
Property / Real Estate
Employment Period:
December 2018 to December 2019 (11 Months)
Duties and Responsibilities:
- Posting pictures of each property listing on social media like Facebook, Instagram and Tiktok
- Responding to initial client inquiries, scheduling property viewings, and providing basic information about properties.
- Assisting in collecting data on local market trends, prices, and property regulations.
- Handling paperwork such as filing documents, organizing client information, and maintaining databases.
Customer Support Specialist
Industry:
Others
Employment Period:
December 2022 to September 2023 (8 Months)
Duties and Responsibilities:
- Responding to customer inquiries, issues, and requests via email.
- Engaging with customers in real-time through chat platforms.
- Assisting with queries, troubleshooting, and product information.
- Assisting customers with order placements, modifications, and cancellations.
- Escalating complex technical issues to appropriate teams.
- Documenting interactions, issues, and resolutions accurately.
- Maintaining up-to-date knowledge of products or services.
- Generating reports on customer service metrics and trends.
- Addressing customer concerns proactively to prevent churn.
Education History
Field of Study:
Nursing
Major:
Nursing
Graduation Date:
December 13, 2018
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative Skills, Customer Experience, Human multitasking, Amazon Product Research, Internet Research, Typing,
INTERMEDIATE ★★
-
eCommerceeBayAmazonOutbound CallingCustomer Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15233481210
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: lenovo
- Processor: i3 intel core
- Operating System: Windows 11
All-inclusive Rate: USD $3.76/hr
Sunset
Candidate ID: 518700
ADVANCED
-
Google Apps, Microsoft Office, Siebel CRM, NetSuite...
INTERMEDIATE
-
Administrative Support...
Median Rate
$3.76
$3.76
if $1 = PHP52
$3.76
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.84 per hour or $USD 592.65 per month
Full Time: $USD 3.76 per hour or $USD 651.29 per month
Remote Staff Recruiter Comments
- In her more than 20 years of employment, Phoebe has held positions such as real estate virtual assistant, ESL tutor, customer service representative, activation specialist, and customer relations consultant in educational institutions, property management/real estate, and business process outsourcing firms handling telecommunications, financial, and law publishing accounts. She has catered to global clients.
- She was exposed to the following tasks:
- Appointment Setting
- Lead Generation
- Cold Calling
- Email and Chat Support
- Phone Support
- Customer Service
- Technical Support
- Social Media Management
- Researching
- Marketing Analysis
- Administrative Tasks
- She is proficient in using tools such as Microsoft Office, Google apps, LinkedIn Sales Navigator, Netsuite, Mojo, Siebel, Dos, Asana and Skype.
- She can start ASAP, amenable working any shifts and open to any full-time or part-time roles.
Strongest Behaviors
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
- Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
- Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
- Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
- Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
Sunset Phoebe is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.
Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.
Employment History
Customer Service Representative (Non Voice) for
Industry:
Telecommunication
Employment Period:
August 2009 to March 2012 (31 Months)
Duties and Responsibilities:
- Customer Service Representative (Non Voice) for Australian TELCO account until March 2012
- Amended and Processed customers’ orders that are in Pending or in Provisioning status
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2007 to April 2009 (26 Months)
Duties and Responsibilities:
- Customer Service Representative for Satellite TV-US account until April 2009 (graveyard shift)
- Assisted customers’ billing, basic technical troubleshooting and account enquiries
Math Teacher
Industry:
Education
Employment Period:
January 2004 to January 2007 (36 Months)
Duties and Responsibilities:
- Handled Mathematics subject to Elementary and Secondary students until February 2007
- Handled Filipino subject to Elementary students in School year 2006-‘07
Customer Relations Consultant
Industry:
Printing / Publishing
Employment Period:
April 2012 to April 2013 (12 Months)
Duties and Responsibilities:
- Customer Relations Consultant for a Law Publishing - Australian account until April 2013
- Processed customers’ requests via email and phone, which are books, looseleaf and online subscriptions.
- Served as the Triage Manager in the team- Customer Support and Technical Support.
- These are:
- Emails- customers’ queries/ requests and Internal advisories
- Voicemails- being done at the start of the shift
- Letters- customers’ queries/requests and “Return to Sender” documents
- Faxed documents- customers’ queries/requests and “Return to Sender” documents
Customer Service Representative
Industry:
Law / Legal
Employment Period:
April 2013 to November 2014 (19 Months)
Duties and Responsibilities:
- Processed customers’ requests via email and phone, which are books, looseleaf and online subscriptions.
- Served as the Triage Manager in the team- Customer Support and Technical Support. These are:
- Emails- customers’ queries/ requests and Internal advisories
- Voicemails- being done at the start of the shift
- Letters- customers’ queries/requests and “Return to Sender” documents
- Faxed documents- customers’ queries/requests and “Return to Sender” documents
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2014 to December 2015 (13 Months)
Duties and Responsibilities:
- Serving as Customer Service Representative for US mortgage account – financial account (graveyard shift)
- Handled customers’ queries for ESCROW accounts.
English Online Tutor
Industry:
Education
Employment Period:
January 2017 to December 2017 (11 Months)
Duties and Responsibilities:
- Served as teacher to Chinese kids in Primary Level
- Served as teacher to Chinese adults for Business English
- Used Skype, Gmail, WeChat as communicator
- Module in PDF files for kids provided by the Client
- Business English was taught through own resources
Real Estate Virtual Assistant
Industry:
Property / Real Estate
Employment Period:
January 2017 to December 2022 (71 Months)
Duties and Responsibilities:
- Handled non voice task for screening leads
- Did monthly Marketing Analysis with Excel (website and formula provided by the client)
- Handled non voice task for Social Media Marketing using BUFFER, LinkedIn and Biggerpockets
- Cold calling leads (FSBO, Expired Listings, PROBATES)
- Researching leads for Cash Buyers list
- Using SKYPE and Gmail as communicator
- Trainer for newly hired employees
- property manager a client using Airbnb/Booking.com
- Human Resources Admin assistant Tasks
- Lead generation of applicants using LinkedIn, GEM, ContactOut and Sales Navigator
- Managing agents by doing Triage using Google apps, ASANA, Skype Chat and Messenger
- Appointment setting of applicants (Voice and non voice)
Education History
Field of Study:
Education/Teaching/Training
Major:
Secondary Education Major in Mathematics
Graduation Date:
March 30, 2004
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Google Apps, Microsoft Office, Siebel CRM, NetSuite, CRM, DOS, Asana, Skype,
INTERMEDIATE ★★
-
Administrative Support
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15105545771
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: HP
- Processor: 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50GHz
- Operating System: Windows 11
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
3. Back-office functions are especially well-suited for remote work.
With today’s technological advancements, an accountant or bookkeeper can draw up your financial statements and have them in your inbox shortly. Even if they happen to be on a different continent or time zone. Virtual assistants can manage your Google calendar, book your flights and accommodations, pay your bills, and so on from anywhere in the world as well, just so long as they have the right access.
Best of all, outsourcing your back-office functions can help you save money. Why? Because you can choose to hire remotely in places with low costs of living, where the exchange rate makes your Australian dollars go much further.
For instance, the Philippines is home to a lot of highly-qualified remote workers who happen to be quite fluent in English. Costs of living here are some of the lowest in the world, so you can save on labor costs while still providing someone with a decent living.
Are you ready to experience the next level of convenience that comes with outsourcing all those tedious back-office functions? Well, you’re in luck!
Here at Remote Staff, we have no shortage of applicants for all sorts of back-office jobs. Plus, we even take care of onboarding them for you so you can be sure that they’ll be ready when you are.
Click here and schedule a callback with us today.
Serena has been working remotely and writing content for the better part of the last decade. To date, she's written for Pepper.ph and Mabuhay Magazine, among others, and has churned out more than a thousand articles on everything from The Basics of Stock Market Investing to How to Make Milk Tea-Flavored Taho at home.
