How AU SME’s Can Benefit From Outsourcing To the Philippines (And How to Get Started)

• Experience:
  Japs has over a decade of digital marketing experience, transitioning from SEO in 2012 to a focus on PPC/AdWords. He is proficient in managing end-to-end campaigns, including research, setup, optimization, and collaborating with designers and copywriters. He has worked primarily on lead generation campaigns and is currently freelancing on two US-based remote projects, though he has no experience with Australian companies.

• Software Proficiency:
  Highly skilled in Google AdWords and PPC management, Japs prefers custom reporting over Google Analytics due to conversion discrepancies. He has basic SEO and on-page optimization knowledge but lacks recent link-building experience. He is also comfortable using AI tools and has no CRM data integration experience.

• Specialization:
  Japs specializes in PPC/AdWords with a focus on data analysis and campaign optimization, particularly in high-pressure environments. He is experienced in lead generation, managing seasonal businesses, and using email marketing and coupon offers. He also has expertise in keyword targeting and A/B testing for landing pages.

• Strengths:
  Confident in handling all stages of PPC campaigns, from initial research and setup to ongoing optimization. He collaborates effectively with designers and copywriters to improve landing page performance and prefers custom reporting with key performance indicators for data-driven decision-making.

• Home Office Setup:
  Equipped with an i3 processor, 8GB RAM computer, and a reliable 50Mbps fiber internet connection, Japs is well-prepared for remote work.

• Current Status:
  Currently working on two US-based freelance projects, Japs is open to full-time or part-time roles and can start immediately.

• Background:
  Since 2008, Japs has worked in roles such as Computer Technician, Internet Researcher, IT Support, SEO/SEM Specialist, Consultant, and Digital Marketer in industries like commerce, lending, and consulting. He has developed skills in Digital Marketing, PPC monitoring, SEO, SEM, keyword research, landing page optimization, and campaign creation. He is highly proficient in various tools, including Google Ads, Facebook Ads, Google Analytics, Crazy Egg, and WordPress, among others.

• Japs can start immediately and is eager to expand his digital marketing expertise in new roles.

• Electrical installations in residential, commercial, and industrial establishments
• Preparation of plans for Electrical works (general wirings, cable trays, electrical equipment enclosures, power layout, lighting layout, motor installation, utility loads, and electrical supply)
• Creating a fire alarm electrical system, layout, and a riser diagram
• Creating one schematic diagram
• Costing and material specifications
• Bidding, quotations, and tender submissions
• Managing CAD Operators 

• AutoCAD
• Solid Edge
• Microsoft Office Suite
• Basic Revit

• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.

With experience and/or training, Lui will develop a high level of specialized expertise. Serious and dedicated to the job and the company. His work pace is steady and even-keeled, and he's motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to his decision-making; Lui plans ahead, double checks, and follows up carefully on decisions and actions.

A modest and unassuming person, he works autonomously in his area of expertise. When working outside of that area, his drive is to seek specialized knowledge by finding definitive answers from written resources, authoritative management, or established subject-matter experts. Is most effective and productive when he works within or close to his specialty and experience, and prefers to stick to the proven way. If it becomes necessary for to initiate or adopt change, Lui will need to see cold, hard, evidence to prove that the new way is proven, complete, and yields high-quality results. In addition, he’ll carefully plan the implementation to minimize problems and maximize results.

• Angelisa has been doing accounting work for over nine years. Some of her responsibilities include:
  • Processing and monitoring of Account Payables and Receivables
  • Bank Reconciliations
  • Preparation of IAS, BAS, and GST
  • Assisted in the annual forecast and budget model creation
  • Prepared monthly and annual accrual report
  • Prepared journal entries for allocation and recovery of Utilities consumption
  • Cash flow forecast and management
  • Payroll set-up, processing and reconciliation
  • Preparing monthly end reports for cash flow and profit and loss
• She has worked with a real estate company where she is mainly responsible for processing monthly rentals and utilities as well as managing petty cash 
• Proficient in Xero, SAP, Oracle, Myob, Quickbooks, Odor
• Has worked with clients in Australia and New Zealand
• Open for both part-time and full-time positions.
• She can start after November 17 

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

• Angelisa is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Angelisa has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

• He worked as a Senior Electrical Engineer.
• He was the over all in charge of all the electrical works of the project.
• He prepares materials/equipment take-off and purchase request.
• He prepares design, shop drawings and as-built plans.
• He prepares quotations, reports and estimates for each project and coordinates with the client.
• He can start immediately

• xperience: Emilynn has 12 years of customer service experience (since 2012), including remote work and handling Australian clients. She has managed billing inquiries, escalations, and challenging customers and previously worked as an executive assistant. Her approach emphasizes first-call resolution, ensuring customer satisfaction while minimizing callbacks.
• Software Proficiency She is proficient in handling calls, emails, and client management and has experience with Google SMS and various CRM tools. However. She does not have experience with Mailchimp but is willing to research and learn.
• Specialization Emilynn specializes in customer engagement, conflict resolution, and account management. She has worked with utility campaigns for Australian clients and understands the importance of negotiating scheduling conflicts, adjusting bookings, and ensuring accurate information delivery to improve customer satisfaction.
• Home Office Setup: She has a strong remote work setup with a desktop PC (Intel i7 processor), dual monitors, and a stable internet connection (Converge, 78-100 Mbps). She is fully equipped for remote work and comfortable using multiple communication and support tools.
• Current Status: She is a mother of three and is currently available for work, having last been employed in May 2024 in a remote position.

• Assertive drive to accomplish personal goals by working around or through roadblocks. Communicates directly and to the point.
• Relative persistence as goals are pursued; keeps at it even when problems pop up. Steady, slower to change.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.

• Cost accounting
• Pricing and costing modeling
• Balance sheet review
• Preparation of financial statement, annual budget
• Bookkeeping
• Tax exposure review
• Cash forecasting
• Variance analyses

• SAP
• Oracle
• Quickbooks
• Netsuite
• QBO

• Anjhoe is an experienced CAD Draftsman with over 8 years of professional involvement in the construction, engineering, and manufacturing industries.
• He has held various technical roles including Project Officer, AutoCAD Drafter, Instrumentation Engineer, and Mechanical Design Engineer, with responsibilities ranging from site coordination to technical drafting and design development.
• He holds a Bachelor’s degree in Industrial Engineering and has completed relevant certifications including Autodesk Revit MEP Fundamentals and the Building Construction Supervisors Safety Course, which complement his strong technical foundation.
• Throughout his career, Anjhoe has contributed to numerous construction and engineering projects, including electrical and mechanical layout drafting, site inspections, instrumentation coordination, and architectural detailing.
• Notable experiences include preparing comprehensive construction drawings and shop drawings, as well as independently managing freelance drafting assignments for construction and renovation projects.
• His exposure to a range of project phases—from concept development to site implementation—demonstrates both technical versatility and operational competence.
• Anjhoe possesses advanced skills in AutoCAD 2D/3D drafting and is proficient in interpreting engineering drawings and converting sketches or scanned documents into detailed plans.
• His technical expertise includes layout design, material take-offs, and assembly drawings, supported by a strong grasp of engineering and manufacturing terminology.
• He is also skilled in Adobe Photoshop and Canva for graphic-related outputs, showing capability in both technical and visual design software.
• He can start immediately

• She worked as a Graphic Designer.
• She designs and oversees all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns.
• She designs complex graphics and animation, using independent judgement, creativity and computer equipment. 
• She participates in design and production of multimedia campaigns, handling budgeting and scheduling, assisting with such responsibilities as digital production administration.
• She is proficient in using:
  • Adobe Photoshop
  • Illustrator
  • After effects
  • Word press
  • Premiere Pro
  • Lightroom
• Available to start ASAP.

• Madonna Laureen has worked for more than 10 years within various BPO industries.
• Since 2012, she has been in customer service and provided support via email, chat, and calls.
• She handled collections, banking, food delivery, and Telco accounts.
• Furthermore, she has honed her skills in email management, collections, order processing, payment arrangements, fraud transactions, and appointment setting. 
• She recently worked as a Sales Support with an AU client in Remote Staff where was exposed to e-commerce. She was involved with customer service and administrative tasks such as data entry/product listing.
• Well-versed with software tools such as:
  • CRM
  • MS word
  • MS Excel
  • Outlook
  • Zendesk 
  • Salesforce 
  • Shopify 
• She is available to start immediately.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. 

Behavioral Summary: 
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. Madonna is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships, and measurements for the work. She will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
 

• Krisna has been working in BPO for 7 years now and has been freelancing for 4 years.
• She has been a social media marketer where she assisted client to manage their social media platforms for launching marketing campaigns and brand awareness.
• She also has an experience with content writing and hashtag banking with basic incorporation of SEO practices 
• She has worked with a health and wellness coach client from AU and Canada
• She also do social media analytics to track the progress of their paid and organic posting
• She's knowledgeable in the following social media platforms:
  • Facebook
  • IG
  • Twitter
  • LinkedIn
  • Facebook Business Manager
  • Canva
  • Filmora
  • HubSpot
  • Zoho 1
  • Monday.com
  • Zendesk
  • Salesforce
  • WordPress
• She is responsible for the creation, generation, and scaling of the different social media campaigns she has launched.
• She is ready to start immediately. 

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

• Krisna is unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
• A pleasant and extraverted person, Krisna Valerie is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Krisna Valerie gets along easily with a wide variety of people.

• Van has been in the Engineering field for over 4 years where he had 5 years of experience as an Estimator. He has a degree in Mechanical Engineer and pursuing his Masters Degree in Engineering Management.
• He has an experience in estimating including HVAC projects He's also responsible for preparing BOQ, checking quantity and cost variations. He develop and implement requirements for Cost recording, reporting and analyzing standards, programs and reports. 
• He has experience with workshop drawings and creates specific BOM for the project. He's adept at the following:
  • AutoCAD - 2D
  • Planswift
• He can start after 2 weeks notice and open for Full time position.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

Colley Van is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

He has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

• Denmark has been in the field for over 5 years
• Most of his responsibilities include:
  • HVAC Estimator
  • Call the general contractor for bidding
  • Request for quotation . RFQ
  • Quantity take offs, GRDs specifically on HVAC system
  • Plumbing system
  • Submission on AutoCAD drawings
  • Reviewing the details of drawings
• He has an experience with the following:
  • AutoCAD
  • QuoteSoft
  • PlanSwift
  • BlueBeam
• He has experience in filtration, Plumbing, Hydraulics and estimation for swimming pools.
• He's good at communicating
• He can start by May 20, 2024 

Predictive Index Behavioral Profile - Promoter

Strongest Behaviors:

• Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
• Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
• Focused on goals and the people needed to get there, not details or plans; frequently delegates details.

Denmark is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in his behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to him to be liked and accepted, and he express himself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.